A ticketing system is the most widespread channel of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the best way to fix an issue that takes a certain amount of time to investigate or that has to be escalated to a server administrator. In this way, all comments given by either side will be kept in one and the same place in the event that somebody else wants to work on the problem in question and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts to complete a particular procedure or to reach the hosting company’s support staff. In case you desire to administer several domains and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Furthermore, it might take a considerable span of time for the provider to process your ticket request.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our Linux website hosting isn’t separate from the web hosting account. It’s an integral part of our fully featured Hepsia hosting Control Panel and you will be able to access it at any given moment with only a few mouse clicks, without needing to sign out of your account. The ticketing system offers a quick-search field, which will help you find practically any trouble ticket that you have posted in the past, if needed. Plus, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to fix a specific problem even before you post a ticket. The response time is maximum one hour, which suggests that you can obtain swift assistance at any time and in case our customer service team recommends that you should do something in your account, you can do it on the spur of the moment without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve opened a semi-dedicated server account with our company and you’d like to contact our customer service staff representatives, you will be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different technical support platform as you will have to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will allow you to submit a new ticket without any effort and to search through older tickets using an intelligent search filter. You will also be able to have a look at the relevant knowledge base articles that our system will present to you depending on the category that you select for your new ticket. You can perform all of the above-mentioned things without leaving your Hepsia Control Panel at any time, which suggests that in case you encounter any issue or have an enquiry, you can touch base with our technicians and fix the issue in question in less than 60 minutes via one single platform.