A ticketing system is the most widespread channel of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the best way to fix an issue that takes a certain amount of time to investigate or that has to be escalated to a server administrator. In this way, all comments given by either side will be kept in one and the same place in the event that somebody else wants to work on the problem in question and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to log in and out of at least 2 accounts to complete a particular procedure or to reach the hosting company’s support staff. In case you desire to administer several domains and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Furthermore, it might take a considerable span of time for the provider to process your ticket request.