Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Warranty

  • Our crew of specialists will do their best to reply to your support demands within less than 1 hour. If, however, the situation you have come across requires assistance from the Admin =Dept,= we’ll address the ticket to the technician on duty and will submit a note to tell you.

  • Top quality support service

  • Professional Client Support Service

  • Our client assist staff will be online for you round–the–clock to to attend to all support inquiry tickets that you send to us. We offer technical help and support for all software that are pre–installed on your hosting server. These include our in–house produced Site Control Panel, the preferred Operating System and the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A descriptive and routinely updated article base is incorporated into our custom–built Site Control Panel. It provides quick tips on how to execute all the common website supervision jobs. The Help area gives you thorough how to articles and step by step video training. You can reach the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.