Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a 60 min response time warranty for any trouble ticket or email that you submit to our help desk staff. We will rapidly answer all the typical queries and forward right away the matter to our server administrators in case additional assistance is required. If you take advantage of the Administration Services package, we will execute any of the included server management services at a time that has been discussed with you in advance.
A Top–Notch Tech Support Service
- We will be online for you twenty–four–seven to respond to any questions that you may have with regard to our Site Control Panel or any of the apps that we have installed for you on the server. In case you also need support with server administration tasks, you can have a look at our Administration Services package, which includes backup hard disk drive storage space, OS updates every week, server monitoring and rebooting services, plus problem troubleshooting and software installation procedures.
An Intuitive Help Section
Each Linux dedicated hosting server is equipped with our charge–free Site Control Panel, which offers an exhaustive knowledge base and a group of educational video tutorials. Whenever you need help working with the Site Control Panel, just hit the Help or Videos buttons situated in the top right corner.