Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center built into your Site Control Panel features a collection of help articles and commonly asked questions. Aimed toward resolving any common issue that you may possibly have, they are contributed by our support team of practiced techs.

  • Top quality support service

  • How–To Videos

  • If you would like to watch how a task is fulfilled or how an issue is dealt with, instead of just reading about it, then have a look at our selection of step–by–step video tutorials. They cover various different issues and will help you swiftly find your way around our Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 help desk service and come with a sixty–minute ticket response guarantee. Our experienced customer service technicians will be at your disposal 7 days a week and will sort out any issue that you could stumble upon within less than 1 hour after the ticket submission. In most instances, a response will be provided to you in less than 20 minutes.