24/7 Customer Support
Why is the provision of a high quality customer support service essential on today?s web hosting market? Which are the common customer support channels?
Being able to get in touch with your website hosting company if you have any questions or experience any difficulties is really important and how quickly they will answer back and take action is essential, especially if your web site is business-oriented, as longer downtime could mean losing potential clients. The support solutions are, in addition an easy way to distinguish actual providers from resellers. The latter usually answer only to email messages or support tickets and you will need to wait for a whole day or even more in order to receive a response. When the trouble needs a couple of responses, you may end up losing a few days so as to have a problem fixed. When you use the services of a genuine and reputable website hosting company, you'll be able to get in touch with the support at any moment and receive a quick reply no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
The customer and technical support services for all of our website hosting
plans are round-the-clock, thus you can forget about waiting for a few days in order to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an email. If you do have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You are able to pick the most appropriate way to contact us based on where you are or the equipment you use. We are able to assist you for more or less any hosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you aquire a semi-dedicated server
account from our company since we have phone and live chat support for pre-sales, billing and common questions. Our agents will assist you to pick the right package or supply you with details about our servers, so as to check whether the system requirements for your sites are met. In case you're an active customer, you will also be able to contact us via email or through our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We warrant that any time you use any of these two methods of correspondence, you'll receive an answer within a maximum of an hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other companies, even big ones, you will be able to compare the response time considering that it usually takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS
Each and every virtual private server
package that we provide comes with 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you're able to contact us anytime, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with several local numbers around the globe, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech problems as it is much easier to monitor what is going on. The maximum warranted reply time for all e-mail messages and tickets is 1 hour, however it rarely takes that long to receive help. In case you obtain the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server
packages that we supply feature 24/7 support via numerous means of communication and with a 1-hour maximum answer time warranty. In case you want to find out more about the plans or you have various general or billing questions, you are able to phone one of the local numbers we have around the globe or you may use our live chat service and consult with a live agent. For entirely technical difficulties that need some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, as all these channels are more appropriate to monitor a certain issue. The answer time for them rarely is more than 30 mins, therefore you can forget all about waiting for a full day to get support. Our support service is available for all of the server-related matters, which includes the pre-installed software. In case you want support for third-party applications, you can consider ordering the Managed Services upgrade that we provide for all the plans.