Installation and Troubleshooting
Learn what the Installation & Troubleshooting feature provided together with the Virtual Private Servers and the dedicated servers will involve.
One of the typical reasons to get a server of your own is the fact you shall have 100 % control over the software environment and you'll be able to install anything you would like. This will permit you to run programs that need specific software in order to be present on the server, which isn't possible with a shared hosting server in which you can install software only inside the account, but not on a root level. If you aren't very familiar with such matters, nevertheless, you may face problems due to the fact that managing a server of your own differs from managing a standard shared hosting account. In this light, we offer an upgrade with our server packages called Installation & Troubleshooting, thus our admins can handle various tasks that should be carried out or can resolve many problems that you might come across.
Installation and Troubleshooting in VPS
The upgrade can be purchased for any of the virtual private server
packages no matter the OS and Control Panel that you've chosen or the task that you need to be performed as our admins will help you with anything related to the software on the hosting server. This includes, but is not limited to, setting up third-party apps, setting up hosting server options, troubleshooting scripts in case they don't work adequately, etc. The upgrade provides 60 minutes of work and if a particular task requires less time, the rest of the minutes will be available for the future and shall be listed in the VPS billing CP. You could use the Installation & Troubleshooting service either as an independent upgrade or as an addition to the Managed Services upgrade, which provides thirty minutes of custom work on your hosting server. In this way, you may work on your websites without needing to worry that you won't be able to use some application or losing time on technical issues.
Installation and Troubleshooting in Dedicated Hosting
You could add the upgrade to any of the Linux dedicated hosting
we offer at any time that you need it. In case you need some custom work from our administrators as soon as your web server is ready, you can get the upgrade during the server signup procedure, or if you need something to be done later, you'll be able to add the upgrade from your billing CP. The Installation & Troubleshooting service features 1 hour of work from our administrators on your machine, so in the event that you face any difficulties to install a third-party piece of software or some app gives errors and doesn't work the way it is supposed to, our experts shall help you in a very timely manner. If a task takes less than 60 minutes, the remaining time shall be available for future tasks and you'll be able to see it in the billing area. This upgrade is perfect in the event that you don't have much experience with managing a hosting server or if you use our Managed Services upgrade, but you run out of the thirty minutes custom work it features.