When your web hosting supplier offers live chat support, you're able to speak with an agent in real-time and find out helpful info or get an issue resolved promptly. The main advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with Internet connection, which means that you will not pay any fees if you're in a different country or state. In addition, it will be much simpler to copy and paste info like domains, usernames or error messages in other words details that are sometimes difficult to give to the other side on the phone. The live chat is also a quicker solution to contact your hosting company's support team in comparison to using a ticketing system. What's more, in case some issue needs a bit more time to be resolved, you'll be able to do something different while you wait for assistance on the live chat, which means that you will not lose time - something that is not possible if you are on the telephone.