One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it enhance user experience?
If you ever have any queries concerning the web hosting service in general or you experience a problem with your sites, you will need to touch base with the hosting company’s help desk support team. It may not make any difference how soon they’ll respond when you have a general inquiry, but a problem like an unsuccessful software app update, for instance, may lead to your website becoming broken or inaccessible online. And the longer you wait for the support team to help you, the longer the site will be inoperational. If you offer services or goods online, any outage will influence your site in a negative way and you can lose existing or prospective clients. A lot of web hosting providers, especially resellers, reply to trouble tickets and emails within twenty four hours, but in the online world that is way too long, as clients will scarcely ever come back to a site that isn’t functioning correctly over a prolonged period.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from us, you can just forget about waiting around for hours and hours, or even a whole day, to get a response to an e-mail or a helpdesk ticket. No matter when you get in touch with us, we’ll help you within 1 hour max with any pre-sales and technical enquiries that you might have. In reality, our actual reaction time scarcely ever surpasses 20-30 minutes. Since we are at your disposal 24 hours a day, you’ll always get support in a well-timed manner and we know just how important that is in the e-world. Shortly after you contact us, we will reply to your questions. In case you encounter any technical difficulty, we’ll cope with it instead of you, or we will give you all the required information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a ticket from your hosting Control Panel or write an email related to your semi-dedicated server
, you’ll obtain a response within only 1 hour. You can contact us at any time in regards to technical, general or billing matters and given the fact that we will be at your service 24x7x365, you will invariably obtain assistance without delay. Based on the particular issue or question, we will supply you with more details, eliminate the complication if it has been caused by something within our reach or inform you what actions to take in case you have to alter a particular setting for a web-based app that we do not have access to. You can just forget about waiting around for a whole day for each response. As a matter of fact, in the majority of cases we answer emails and tickets within no more than twenty to twenty five minutes.