In the event that you've ever had a website hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for some things it is better to consult with a live person on the phone than to exchange support tickets or e-mail messages. If you want to learn more about a specific service before you decide to purchase it or if something small-scale needs to be done, for instance, it'll be much easier and faster to do it live. When you are able to contact representatives by phone, it is very likely that you're working with an actual web hosting supplier, not just a reseller. The type of support that you can get over the telephone may differ between different providers - from common issues to professional tech support. Usually the majority of suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are handled via e-mail and / or tickets.
Phone Support in Website Hosting
All of our website hosting
plans include phone support 14 hours per day even on public holidays, so that if you do not have an account yet, you can give us a call and learn more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you are able to contact the number that is closer to you. If you're an existing customer, we can assist you in a timely manner with all of the general and billing matters and with multiple tech issues to save you time and efforts - we acknowledge the fact that often it's more convenient to speak with a live person to get things done promptly. Of course, some problems cannot be managed on the phone, so if this is the case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We provide live telephone support 14 hours a day as a part of the support services for every single semi-dedicated server
package that we offer. Due to the fact that some issues are more complex and time-consuming, you'll need to open a support ticket in case you experience such an issue, but for all the general, billing or small-scale technical issues you can always phone us and we will assist you in a timely manner so as to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out if you can host your websites on our state-of-the-art cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States of America, the UK and Australia along with a global number, so that you will be able to call the one that is nearer to where you live.